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Support

We answer our own email.

Helavis is a small independent brand. Product questions come straight to us. There is no ticket queue and no outsourced call centre.

Email us

Product questions, setup help, something not right with your set. Write to us and include your Amazon order number if you have one.

info@helavis.com

Orders, returns and refunds

The set is sold through Amazon. Checkout, shipping, returns and refunds are handled under Amazon's own policies through your Amazon account, and the final price is confirmed at Amazon checkout.

The listing on Amazon

Use & Care guide

Quick start, the hot-drink lid rule, magnetic mount and adapter ring setup, cleaning, and the full specification for model HLS101.

Read the guide

FAQ

Common questions.

If your question isn't here, email us. The list grows from what people actually ask.

What exactly comes in the box?

Two 750 mL bottles, one matte white with a straw lid and one matte black with a non-straw lid, plus two adhesive magnetic adapter rings, a waterproof die-cut motivational sticker sheet, and a double-sided thank-you card. All of it arrives in a magnetic-closure gift box with a belly band and a black foam tray.

How much does each bottle hold?

750 mL each, and two bottles are included in every set.

Where can I buy it, and who handles shipping and returns?

Add the set to your cart on this site and check out on Amazon; the Amazon cart opens in a new tab with your quantity. Amazon handles payment, shipping, returns and refunds under its own policies, and confirms the final price at checkout. If you are outside the United States, check at Amazon checkout whether they ship to your address, or email us and we will tell you what is available in your region.

How does the phone mount work?

The ring on top of each lid is the mount. Flip it up on its hinge, bring the back of your phone close, and the magnet centres it. The hinge holds whatever angle you set. The same ring is the carry handle. Use it with the bottle standing on a stable surface.

Will the mount work with my phone?

MagSafe phones attach directly. For phones or cases without built-in magnets, use one of the two adhesive magnetic adapter rings included in the box. Stick the ring to the back of a suitable phone or, if you use a thick case, to the outside of the case.

Very thick cases, metal cases and pop-socket style attachments all increase the distance to the magnet and weaken the hold.

Is the magnet safe for my phone?

The mount is designed to hold a compatible phone securely without harming the phone battery. As a general precaution with any magnetic accessory, keep magnetic-stripe cards (older credit cards, hotel key cards, transit passes) away from the ring.

Will it fit in a car cup holder?

Yes. The bottle is sized to sit in a standard car cup holder. Cup holder sizes do vary between vehicles, so check yours if it is unusually narrow. Use the mount there only while parked; never mount, adjust or use a phone while driving.

Can I use the straw lid for coffee or tea?

No. Use the non-straw lid for anything hot. The straw lid is for cold drinks only, and should never be used with hot or boiling liquids.

Do the lids fit both bottles?

Yes. Either lid fits either bottle. The set ships with the straw lid on the white bottle and the non-straw lid on the black one, but you can swap them whenever you like.

Is it dishwasher safe?

No. The set is hand wash only. Take the lids apart, wash with warm water and mild soap, rinse, and air dry with the lid off. The bottles are fridge safe, and must never go in a microwave.

How long do drinks really stay hot or cold?

Up to 24 hours, with double-wall vacuum insulation. Real-world results depend on how full the bottle is, how often you open it, the starting temperature of the drink and the surrounding conditions. Pre-rinsing with hot or ice-cold water before filling makes a noticeable difference.

Can I get a replacement lid, straw or adapter ring?

Email info@helavis.com with your order number and tell us what you need. We will let you know what we can do.

Does this site collect my data?

No. The site takes no payments and collects no personal data. Your cart is kept in your own browser only. Details are in the privacy notice.

Who makes Helavis?

Helavis is an independent brand. The Magnetic Water Bottles, 2-Pack is the first Helavis product.